Privacy Policy

At Cloudlem, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our cloud, DevOps, and AI services
• Communication: To respond to inquiries, send service updates, and provide customer support
• Project Management: To understand your requirements, scope projects, and deliver solutions
• Recruitment: To evaluate job applications and communicate with candidates
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Analytics: To analyze usage patterns, improve website functionality, and enhance user experience
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Business Operations: To conduct internal research, auditing, and business planning

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary to fulfill a contract with you or to take steps before entering into a contract
• Legal Obligation: Processing is necessary to comply with legal and regulatory requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information and why we collected it
• Legal, accounting, or regulatory requirements
• Our legitimate business interests
• The need to resolve disputes or enforce agreements

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to certain exceptions)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications using the link in our emails

To exercise these rights, please contact us at privacy@cloudlem.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Deliver personalized content and advertisements
• Analyze traffic and usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For more information, please refer to your browser's help documentation.

8. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may use third-party services such as Google Analytics, social media platforms, and cloud service providers. These services may collect information about your use of our website in accordance with their own privacy policies.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Binding corporate rules
• Other legally approved mechanisms

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@cloudlem.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.